KB: The following error occurred while saving message from the message box tracking spool. Class not registered

Today when I tried to save the tracked message in HAT, I had the following error:

The following error occurred while saving message from the message box tracking spool. Class not registered

The solution which worked for us is to restart the “Windows Management Instrumentation” service in the services tray.

HAT  uses WMI to query the MessageBox database. There can be two possible causes for this issue. Connectivity issue to the database or WMI. Since the message transmission is normal and its only the problem with HAT, we didn’t doubt the connectivity. Anyway to ensure that the things are right, we checked the MS-DTC setting as suggested here..http://msdn.microsoft.com/en-us/library/aa544733(CS.70).aspx .

Then WMI, in our case we have HP-Openview (like MOM/SCOM) to monitor the BizTalk environment and its agent service runs in BizTalk server to check the status of the server. We have some rules in Openview to monitor the status of the BizTalk artefacts like Orchestrations, receive locations , send ports etc. which uses WMI. Since Openview continuously polls for the BizTalk servers for the status the WMI services is battered. So for us recycling the WMI service (Windows Management Instrumentation) resolved the issue.